A wise seagull in Ramsgate Harbour

Spencer the lurcher at Sandwich Bay

 

Kingsgate Bay

 

Thanet seascape

 

 

 

Sandwich Bay foreshore

 

 

 

 

Making a booking

 

To make a holiday reservation, please:

Before booking you should read the Terms & Conditions as these are deemed to be accepted once the booking is confirmed. 

 

Children

 

Sorry but we do not normally accept children below 11 years of age (other than babes in arms).

 

Dogs

 

Dogs are welcome by prior arrangement, subject to a £20 supplement per booking. Please visit our Dogs Invited page for more details.

 

Holiday duration and changeover days

 

Apart from Xmas and New Year, holiday rentals generally run from Saturday to Saturday. The standard arrival time is 3 p.m. and we ask guests to vacate by 10:00 a.m. to allow time for preparation.

 

In low season we can often be more flexible on duration and changeover days. This includes the possibility of short breaks. Do please ask if you have any special request.

 

Reservations, deposits and insurance

 

Before booking, please check the Prices and Availability page and then e-mail or telephone your requirements and details. Do not pay anything until we have confirmed the dates and requested payment.

We will confirm availability by return e-mail, inform you of payment details and hold your provisional reservation.

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Temporary changes to terms & conditions: We appreciate you won't want to risk your deposit while the Coronavirus situation remains fragile. 

During this uncertain period we are therefore reducing deposits to 10% of the total holiday cost.

Deposits will be fully refundable if - on the date final payment falls due - you have to cancel either because of government restrictions or if a member of your party is suffering possible Coronavirus symptoms or has to be in isolation.

In addition, holiday balances will not fall due until three weeks (instead of the normal eight) before your scheduled arrival date.

Once the balance is paid, refunds may be considered on a discretionary basis but only if the property is re-let. 

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Guests are strongly recommend to take out holiday cancellation insurance independently, if cover is available. A range of insurers may be found on the internet.

 

Payment methods

 

We prefer payment by bank transfer for all transactions.

However we can also acccept UK cheques and (for international transactions only) Pay Pal.

What's included in the price

 

There are no hidden extras. Included in the holiday price are the costs of electricity, gas, water, car parking, bed linen, towels,  broadband internet access, a basket of logs for the woodburner, fresh flowers and a welcome pack. For a full list, please go to our Facilities page.

 

Security bonds

 

Although not a general policy, the owners reserve the right to request a security bond at the time of booking. If this applies, details will be made clear before any payment is accepted and the booking confirmed