A wise seagull in Ramsgate Harbour

Spencer the lurcher at Sandwich Bay

 

Kingsgate Bay

 

Thanet seascape

 

 

 

Sandwich Bay foreshore

 

 

 

 

Making a booking

 

To make a holiday reservation please:

Before booking you should read the Terms & Conditions as these are deemed to be accepted once the booking is confirmed. 

 

Children

 

Sorry but we do not normally accept children below 11 years of age (other than babes in arms).

 

Dogs

 

Dogs are welcome by prior arrangement, subject to a £20 supplement per booking. Please visit our Dogs Invited page for more details.

 

Holiday duration and changeover days

 

Apart from Xmas and New Year, holiday rentals generally run from Saturday to Saturday. The standard arrival time is 3 p.m. and we ask guests to vacate by 10:00 a.m. to allow time for preparation.

 

In low season we can often be more flexible on duration and changeover days. This includes the possibility of short breaks. Do please ask if you have any special request.

 

Reservations, deposits and insurance

 

Before booking, please check the Prices and Availability page and then e-mail or telephone your requirements and details. Do not pay anything until we have confirmed the dates and requested payment. 

 

We will confirm availability by return e-mail, inform you of payment details and hold your provisional reservation. You will be asked to pay 30% of the holiday price within the next five days, at which point your reservation becomes confirmed.

 

The balance falls due eight weeks before the start of the holiday. For reservations made less than eight weeks in advance, we ask for the whole holiday cost within five working days. 

 

Deposits are non-returnable. Refunds of other payments may be considered on a discretionary basis but only if the property is re-let. Guests are therefore strongly recommend to take out holiday cancellation insurance independently. A range of insurers may be found on the internet.

 

Payment methods

 

There is a choice of payment methods:

  • Direct bank transfer (via internet or tele-banking)
  • Pingit (via mobile phone)
  • UK cheque (by post), or
  • PayPal (via e-mail). Sorry but there is a 3% surcharge to cover the additional costs of PayPal.

What's included in the price

 

There are no hidden extras. Included in the holiday price are the costs of electricity, gas, water, car parking, bed linen, towels,  broadband internet access, a basket of logs for the woodburner, fresh flowers and a welcome pack. For a full list, please go to our Facilities page.

 

Security bonds

 

Although not a general policy, the owners reserve the right to request a security bond at the time of booking. If this applies, details will be made clear before any payment is accepted and the booking confirmed